Privacy Policy

1. Introduction

ed111 operates an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We are committed to handling your personal data responsibly, transparently, and in a manner consistent with internationally recognised data protection principles.

This Privacy Policy applies to all services offered by ed111, including cricket betting, live casino games, slots, crash games, and all other products available through our website and associated mobile experience. It governs how we collect, process, store, and protect your data whenever you interact with our platform.

By registering an account, making a deposit, or otherwise using ed111's services, you confirm that you are at least 21 years of age and that you consent to the data practices described in this policy. If you do not agree to this policy, please do not use our platform.

2. Information We Collect

ed111 collects two broad categories of data: information you provide directly and information collected automatically as you use our platform.

Information You Provide Directly

• Full name, date of birth, and residential address (for account registration and KYC verification).
• Email address and mobile phone number used to create and secure your account.
• Government-issued identity documents submitted for KYC purposes (e.g., National ID, passport).
• Financial information related to deposits and withdrawals, including bKash, Nagad, Rocket, and Upay account details.
• Communications you send us, such as support requests, complaints, or feedback submitted through our contact channels.

Information Collected Automatically

• Device information including device type, operating system version, browser type, and unique device identifiers.
• IP address and approximate geolocation data to comply with regional access requirements.
• Gameplay data such as bet history, game session duration, winning and loss records, and bonus usage.
• Cookies and similar tracking technologies that record your preferences and browsing behaviour on our platform.

3. How We Use Your Information

ed111 uses the personal data we collect for the following legitimate purposes:

• Account creation, verification, and ongoing account management, including KYC compliance checks.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely and accurately.
• Delivering and improving our gaming products, including cricket betting, live casino, slots, and crash games.
• Communicating with you regarding your account, transactions, promotions, and important service updates.
• Fraud prevention, anti-money laundering (AML) screening, and responsible gaming monitoring.
• Internal analytics and platform optimisation to enhance the user experience for players in Bangladesh.

We do not use your data for unsolicited third-party marketing without your explicit consent. Any promotional communications from ed111 itself are opt-out at any time by contacting our support team.

4. Cookies and Tracking Technologies

ed111 uses cookies and similar technologies to recognise your browser, remember your session preferences, and analyse platform performance. Cookies help us deliver a faster, smoother experience every time you return to our platform.

Types of Cookies We Use

• Essential cookies: required for core platform functionality such as login sessions and security tokens.
• Performance cookies: collect anonymised data about how users navigate the site so we can improve page speed and layout.
• Preference cookies: store settings like your selected language, currency display, and game categories.

You may disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect certain platform features, such as staying logged in or completing a transaction.

5. Sharing Your Information

ed111 does not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• Payment processors and financial partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who facilitate deposits and withdrawals on your behalf. These partners are bound by strict confidentiality agreements.
• Game software providers (such as Pragmatic Play, Evolution Gaming, and others) to the limited extent necessary to deliver gameplay functionality and verify bet results.
• Identity verification and KYC service providers engaged to fulfil our compliance obligations. All such providers are contractually required to handle your data with the same level of care as ed111.
• Law enforcement, regulatory authorities, or courts where disclosure is required by law, a binding court order, or a regulatory investigation.

In all cases, we share only the minimum amount of information necessary to fulfil the specific purpose, and we take steps to ensure your data is handled securely by any recipient.

6. Payment Data and Financial Information

Given the nature of our platform, financial data deserves special attention. When you make a deposit or request a withdrawal on ed111 using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we collect the transaction details required to process that payment accurately.

We implement the following protections for financial data:

• Full card numbers and mobile banking PINs are never stored on ed111 servers. This data is processed directly by our certified payment partners.
• Transaction histories are retained for audit and anti-money laundering compliance purposes, as required by applicable standards.
• All financial data transmissions between your device and our platform are encrypted end-to-end using SSL/TLS protocols.

7. Data Retention

ed111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and operational requirements. For active account holders, we retain data throughout the life of your account and for a defined period following account closure.

Transaction records and KYC documents are subject to mandatory minimum retention periods aligned with applicable anti-money laundering regulations. Upon expiry of these periods, data is securely deleted or anonymised. You may request the deletion of non-mandatory data at any time by contacting our support team.

8. Your Rights

As a player on the ed111 platform, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data ed111 holds about you at any time.
• Right to rectification: If any of your data held by ed111 is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: Subject to legal retention requirements, you may request that ed111 delete your personal data where there is no compelling reason for us to continue holding it.
• Right to object: You have the right to object to the processing of your personal data for direct marketing or profiling purposes.
• Right to data portability: You may request that we provide your data in a structured, commonly used, and machine-readable format where technically feasible.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all legitimate requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect the security of your account.

9. Security Measures

ed111 takes the security of your personal data seriously. We maintain a multi-layered security architecture that includes SSL encryption for all data in transit, secure server infrastructure with restricted access controls, regular security assessments, and internal data access policies that limit who within our organisation can view sensitive player information.

While we strive to use commercially acceptable means to protect your personal data, no method of internet transmission or electronic storage is 100% secure. We encourage you to use a strong, unique password for your ed111 account and to keep your login credentials strictly confidential. If you suspect unauthorised access to your account, please contact our support team immediately.

10. Third-Party Links

The ed111 platform does not contain links to external third-party websites. All navigation and content on ed111 remains within our own platform. Should any informational reference to an external resource appear, please be aware that ed111 has no control over the privacy practices of external sites and this Privacy Policy does not extend to those sites.

11. Children's Privacy

ed111 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step during account registration, and we take additional measures to detect and prevent underage access.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that information from our records. If you believe that a minor may have provided personal data to ed111, please contact us immediately at [email protected].

12. Changes to This Policy

ed111 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify active account holders via email or an in-platform notification. Your continued use of ed111 following the posting of any changes constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how ed111 protects your data. If you disagree with any changes to this policy, you should discontinue use of the platform and may request account closure by contacting our support team.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ed111 handles your personal data, our support team is available 24/7 and will be happy to assist you.

Email us at: [email protected]

We aim to respond to all privacy-related enquiries within 3 business days. For urgent matters concerning account security or suspected data breaches, please mark your message as urgent and we will prioritise your request.